Privacy policy
PRIVACY POLICY
Lynsey Gwozdz trading as ELLA CLUB A.B.N.31 948 274 212 (we, us, our, or ELLA
CLUB) recognises and values the protection of your personal information.
We recognise that you have an interest in our collection and use of your personal
information via our website, which is located at www.ellaclub.com.au (the Website).
We have implemented this Privacy Policy in order to be open and transparent about
how we collect, hold, and use your personal information, and under what
circumstances we may disclose or transfer your personal information. This Privacy
Policy also outlines your rights to gain access to, and seek corrections of, your
personal information we hold. Finally, this Privacy Policy provides information about
how you can approach us about your privacy-related concerns and complaints, and
how we will deal with such communications.
This Privacy Policy applies to information that ELLA CLUB collects, via this Website.
Information we collect and hold
From time to time, we may ask you to supply personal information such as your
name, address, gender, date of birth, telephone number, e-mail address, as well as
name and phone number of your next to kin.
We may also conduct surveys or market research and may seek other information
from you on a periodic basis. These surveys will provide us with information that
allows improvement in the types and quality of services offered to you, and the
manner in which those services are offered to you.
Personal information collected via the Website (Cookies and Analytics)
Most commercial websites use ‘cookies’, which are small text files stored on your
device by your web browser. Cookies help the Website function properly and improve
your browsing experience by remembering your preferences and enabling certain
features.
We may use cookies and similar technologies to:
enable essential website functionality;
understand how visitors use our Website (analytics); and
improve our services and user experience.
We may also use third-party analytics services (such as website analytics tools) to
collect information about how users interact with the Website. This information is
generally aggregated and does not directly identify you, however in some cases it
may be capable of being associated with you.
If you prefer not to receive cookies, you can adjust your browser settings to disable
cookies or to warn you when cookies are being used. Please note that disabling
cookies may affect the functionality of the Website and limit your ability to use certain
features.
Facebook Advertising re-marketing
We may utilise Facebook Advertising re-marketing technology to market our website
throughout the Internet.
You agree and acknowledge that third parties, including Facebook, may use cookies,
web beacons, and other storage technologies to collect or receive information from
our websites and elsewhere on the Internet and use that information to provide
measurement services and targeted ads.
You can opt-out of the collection and use of information for ad targeting by following
Facebook’s published opt-out instructions or by visiting http://www.aboutads.info/choices.
Your option not to provide your personal information
Providing us with your personal information is absolutely optional, but may be
necessary for us to provide you with our services. Whenever it is optional for you to
provide us with non-essential personal information, we will make this clear to you.
When you provide us with your personal information, you are consenting to our
storage, use and disclosure of that information as outlined in this Website Privacy
Policy.
We may from time to time run competitions or offer additional benefits to you and we
may ask you to provide us with your personal details for these purposes. Providing
us with this information is absolutely optional to you. However, if you do not provide
your personal information to us we may not be able to contact you or give you access
to the additional benefits.
You may opt out of these additional communications at any time. Please contact our
Privacy Officer at hello@ellaclub.com.au.
Use and disclosure of your personal information
When we hold your personal information, it will be used for the following primary
purposes:
1. to ensure the proper functioning of the Website;
2. to ensure the proper functioning of the ELLA CLUB business and operations;
and
3. to assist ELLA CLUB with our auditing, marketing, planning, invoicing and
research requirements.
We will not use or disclose (or permit the use or disclosure of) information that could
be used to identify you in any circumstances except:
to ensure the proper functioning of our organisation and the Website;
to communicate promotional offers and special events to you;
where the law requires us, or authorises us, or a company holding data on
our behalf, to do so; or
where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose, share or pass your personal
information onto any third parties, other than those who are contracted to us to keep
the information confidential whether subject to a statute or a scheme which imposes
similar restrictions to the Australian Privacy Principles contained in the Privacy Act
1988 (Cth), as amended, regarding the handling of personal information.
Should a third-party approach us with a demand to access your personal information,
we will take reasonable steps to redirect the third party to request the information
directly from you, wherever it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information, to a third party we will take
reasonable steps to notify you of this in advance, wherever it is lawful and
reasonable for us to do so.
Security of personal information
In our organisation, personal information may be stored both electronically and in
hard-copy form. We are committed to keeping your personal information secure
regardless of the format in which we hold it and we take all reasonable steps to
protect your information from misuse, interference, loss, and unauthorised access,
modification or disclosure. However, you use the Website at your own risk and we
accept no responsibility, whether we are deemed to have been negligent or not, in
the event of a security that affects your privacy.
Note that no information transmitted over the Internet can be guaranteed to be
completely secure. However, we will endeavour to protect your personal information
as best as possible but we cannot guarantee the security of any information that you
transmit to us, or receive from us. The transmission and exchange of information is
carried out at your own risk.
Accuracy and quality of personal information
We will take all such steps as are reasonable in the circumstances to ensure that:
all information collected from you is kept accurate, up to date and complete;
and
the personal information that we use or disclose is, having regard to the
purpose of the use or disclosure, accurate, up-to-date, complete and relevant.
Access to your personal information
In most cases, you have the right to access the personal information that we hold
about you. If you wish to access your personal information, please contact our
Privacy Officer at hello@ellaclub.com.au
We will deal with all requests for access to personal information as quickly as
possible. Requests for a large amount of information, or information which is not
currently in use, may require further time before a response can be given.
We may charge you a reasonable fee for access if a cost is incurred by us to retrieve
your information, but in no case will we charge you a fee for your application for
access.
Whenever a fee will be applied, you will be notified of how that fee will be calculated,
or where possible, the total amount that will be charged. You will then have the
option to decide whether to proceed with your access request.
In some cases, we will refuse to give you access to personal information we hold
about you. This includes, but is not limited to, circumstances where denying access
is required or authorised by or under an Australian law or a court/tribunal order or
where giving you access would be unlawful; have an unreasonable impact on other
people's privacy; prejudice an investigation of unlawful activity; reveal our intentions
in relation to negotiations with you so as to prejudice those negotiations; prejudice
enforcement related activities conducted by, or on behalf of, an enforcement body;
reveal evaluative information generated within the ELLA CLUB business in
connection with a commercially sensitive decision-making process.
We will also refuse access where the personal information relates to existing or
anticipated legal proceedings, and the information would not be accessible by the
process of discovery in those proceedings. Further, we will refuse access where your
request is frivolous or vexatious, and where we reasonably believe that: giving
access would pose a serious threat to the life, health or safety of any individual, or to
public health or public safety; unlawful activity, or misconduct of a serious nature, is
being or may be engaged in against ELLA CLUB and giving access would be likely to
prejudice the taking of appropriate action in relation to that matter.
If we refuse to give you access we will provide you with reasons for our refusal,
unless doing so would be unreasonable in the circumstances. We will also take
reasonable steps to give you access in a way that meets your needs without giving
rise to the reasons of our refusal. Further, we will provide details of how you may
make a complaint about our decision.
These mechanisms for accessing your personal information operate alongside, and
do not replace, other informal or legal procedures by which you may be provided with
access to your personal information.
Correction of your personal information
The accuracy of the personal information we have requested from you is important to
us. Should you suspect, or become aware of, that your personal information we hold
is inaccurate, out of date, incomplete or misleading, please contact our Privacy
Officer at hello@ellaclub.com.au
We will deal with all requests for correction of personal information as quickly as
possible. Requests relating to a large amount of information, or information which is
not currently in use, may require further time before a response can be given.
If we refuse to change the personal information as you request, we will provide you
with reasons for our refusal, unless doing to would be unreasonable in the
circumstances. We will also provide details of how you may make a complaint about
our decision. Further, in case of our refusal, you may request that we take
reasonable steps to associate, with the relevant information, a statement that you
view it as inaccurate, out of date, incomplete or misleading.
In the case we have corrected personal information about you, you may request that
we take reasonable steps to give notice of the correction to any third party to which
we have disclosed the inaccurate, out of date, incomplete or misleading personal
information.
These mechanisms for correcting your personal information operate alongside, and
do not replace, other informal or legal procedures by which you may be provided
correction of your personal information.
Overseas transfer of personal information
We may transfer your personal information to overseas recipients. However, we will
seek your consent prior to disclosing your information if the overseas recipient is not
regulated in a way that equally reflects the Australian Privacy Principles. We will take
reasonable steps to ensure an overseas recipient does not breach the requirements
of the Privacy Act 1988 (Cth).
Concerns and complaints about breaches
If you have concerns about how we handle your personal information, it is important
that you notify us as soon as possible, so that we can address your concerns
appropriately as the circumstances require. Any concern or complaint should be
made in writing. Please send it to our Privacy Officer at hello@ellaclub.com.au and
we will respond as soon as reasonably possible. Alternatively, you may contact the
Office of the Australian Information Commissioner with your concern. Information
about lodging a complaint is available on the Office of the Australian Information
Commissioner’s website (see in particular: http://www.oaic.gov.au/privacy/privacycomplaints).
Disposal of personal information not required
If we hold personal information about you, and we do not need that information for
any purpose for which the information may be used or disclosed, we will take
reasonable steps to destroy or de-identify that information unless we are prevented
from doing so by law.
Unsubscribing from our e-mail database
To unsubscribe from our e-mail database, please send us an e-mail to
hello@ellaclub.com.au with “UNSUBSCRIBE” typed into the subject line of the email.
Contacting us
If you have any questions, concerns or ideas about how we could improve our
Privacy Policy, please contact our Privacy Officer at hello@ellaclub.com.au. Where
you provide suggestions, materials or feedback it is considered non-confidential and
we may, at our complete discretion, use it to improve the Website, service and/or
how we handle personal information without any obligation to compensate you
regardless of how we use, implement, copy, modify, display, distribute and/or
otherwise benefit from your suggestions, materials or feedback.
Amendments of this Privacy Policy
We are obligated to regularly review and update this Privacy Policy. We therefore
reserve the right to amend this Privacy Policy at any time. Should any significant
amendments occur, notification will be provided by publication on the Website 14
days prior to the changes being implemented (the Notice Period) unless the
circumstances of the amendments makes it unreasonable to provide such a Notice
Period. Your continued use after the Notice Period has lapsed indicates your consent
to be bound by the amended Privacy Policy.
For further information about privacy in general, please refer to the Office of the
Australian Information Commissioner’s website located at http://www.oaic.gov.au.
This Privacy Policy was last updated on 1 July 2026. To download a PDF version of
this Privacy Policy, click here. Alternatively, please contact our Privacy Officer at
hello@ellaclub.com.au and we will gladly send you a copy free of charge.