Refund policy
CANCELLATION OF ORDERS
Cancellation by us
ELLA CLUB may cancel your order, if for any reason, we are unable to provide you with
any item that you have purchased from us. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any
loss, expense or damage (either direct or consequential) or for any loss of time or
inconvenience, which may result from such cancellation.
Cancellation by you
You are not permitted to cancel any order, unless expressly agreed to, in writing, by
ELLA CLUB. We are not under any obligation, legal or otherwise, to agree to cancel any
order that you have made, via the Website.
ITEMS MISSING FROM AN ORDER
If any item is missing from an order, please email us at hello@ellaclub.com.au with
the order number and the code or name of the item you ordered, and we will make
the appropriate investigations. However, ELLA CLUB will not be held responsible for
lost or damaged items
REFUNDS
If you are concerned about your entitlement to a refund relating to your purchase of
any item, we recommend that you read on to learn about your rights and our obligations to you.
Entitlement to a refund
You are entitled to a refund where required under the Australian Consumer Law.
In addition, we offer change-of-mind returns and size exchanges provided that:
• items are unworn, unwashed, and in original condition; and
• all original tags and packaging are attached; and
• the return is made within 30 days of the purchase date; and
• proof of purchase is provided.
Change-of-mind returns may be processed as either an exchange or store credit. Size
exchanges are subject to stock availability. If the requested size is unavailable, we may offer an exchange or store credit.
To request a change-of-mind return or size exchange, please email hello@ellaclub.com.au before returning any item and provide:
• your full name and order details; and
• photographs of the relevant item(s); and
• the reason for your return.
Once we receive your request, we will assess whether the item meets the above
conditions. If your return or size exchange is approved, we will provide return
instructions, including the return address. Please do not send any item back to ELLA
CLUB until you have received these instructions.
Nothing in these Terms limits your rights under the Australian Consumer Law.
Returns Postage
Unless required by law, you are responsible for the cost of returning items to us,
including for change-of-mind returns and size exchanges. We recommend using a
trackable shipping service, as we are not responsible for items lost or damaged in
transit when being returned to us.
Issue of refunds
Refunds will be issued to the original payment method used for the purchase, unless
otherwise agreed (for example, where store credit is provided).
Once a refund has been processed, please allow a reasonable time for it to appear in
your account depending on your financial institution. If you have not received your
refund within five (5) business days of receiving confirmation that it has been
processed, please contact us at hello@ellaclub.com.au.
SECURITY
We recognise that protection and safety of information relating to your credit card is
very important. Therefore, we provide you with a very safe and stress-free online
purchasing experience.
We do not store your credit card details at any time, so we ensure confidence and
satisfaction at all times.
CONSENT
By agreeing to these Terms, you also consent to receive further electronic
communications from us in relation to our business, including information relating to
items, competitions, promotions, special offers and any other commercial message.
Of course, you may email us at hello@ellaclub.com.au to unsubscribe at any time.
PRIVACY
By agreeing to and accepting these Terms, you also agree to our Privacy Policy.
GOVERNING LAW
The laws of Victoria govern these Terms.
ENQUIRIES
Please email us at hello@ellaclub.com.au if you have any questions about these
Terms.