Shipping policy

Thank you for choosing to shop with us ELLA CLUB.

Lynsey Gwozdz trading as ELLA CLUB A.B.N.31 948 274 212 (we, us, our, or ELLA CLUB)
makes every effort to be fully transparent at all times. Therefore, we have developed
these Purchase, Shipping and Refund Terms (these Terms) to ensure that you are fully
aware of your rights with respect to payments, shipping and refunds, for items
purchased via our ELLA CLUB website (our Website).

Your order signifies your agreement to be bound by these Terms, which constitute the
agreement between ELLA CLUB and you.

PURCHASES
You must provide complete and accurate details at the time of making your purchase.
You may be required to provide additional details upon our request to ensure the
accuracy of your order. You agree and acknowledge that we cannot, and will not, be
responsible for any misspelled name that you provide us during the checkout process.
You must enter the correct delivery address and delivery instructions at the time of
placing your order. If you enter an incorrect address, ELLA CLUB is not obliged to resend the order to the correct address at our own expense. Please email us
immediately at hello@ellaclub.com.au if you submit your order and then realise that
you have entered an incorrect delivery address or delivery instructions.

PURCHASE PRICE
All prices quoted on the Website, or pursuant to any enquiry that you may make with
us, are in Australian Dollars (AUD) and include GST.

We reserve the right to vary the prices displayed on the Website from time to time and
without notice to you.

Our prices do not include insurance or any secondary attempts to deliver purchased
items to you.

PAYMENT
We accept payment using the payment methods made available through our Shopify
checkout at the time of purchase.

After you make payment for your order, you will receive a transaction confirmation
email, which confirms receipt of your order.

If we do not receive cleared funds from you, within 48 hours of you submitting your
order with us, we will email you at the email address nominated in your order, to
communicate about your payment.

PROCESSING OF ORDERS

Orders made via our Website will be processed as soon as possible after payment has
been received in cleared funds. Please email us at hello@ellaclub.com.au if delivery
of your order is urgent or required within a specific timeframe.

SHIPPING AND DELIVERY TIMEFRAMES
We use the Australia Post service to deliver your purchased items to you.

We cannot guarantee delivery times. However, you should receive your delivery within:

 five (5) to seven (7) business days for standard shipping; and
 two (2) to three (3) business days for express shipping.

However, there may be times where shipping will take a little longer (for example,
during a pandemic or peak times such as Christmas). We will notify you if this is to be
the case. If you have not received your Items within our suggested timeframes, please
email us at hello@ellaclub.com.au with your full name and order number and we will
investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery
address.

Once your order has been shipped, you will receive a confirmation email with tracking
information so you can monitor the delivery of your item.

We do not currently ship to customers who are located outside of Australia.

Order pick-up
Pick up of orders is not permitted at this time.

Shipping Costs
We offer free standard shipping Australia-wide on orders over AUD $150. For all other
orders, shipping costs will be calculated at checkout based on your selected delivery
method and the delivery address provided.